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AJK1
Newcomer
Newcomer

‎2023-08-24 11:46 AM

I have a free Zoom account that will not let me into meetings unless I update.  When I click on update I receive error code 10004.  I decided to close the account and start again, but it said that I had a paid account and would have to close it through billing.  I did have a paid account for awhile until a year or so ago when I went back to free.  When I went to billing it said that I had a free account, so I couldn't do anything there. I would appreciate any suggestions geared toward an ignorant technophobe.  Thank you.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-29 11:50 AM

Hi @AJK1 thank you for posting for the first time and welcome to the Zoom Community!

 

Please follow the steps in this article to resolve error 10004: https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

 

Let me know if that works!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
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