Update Zoom app today - MacOS- Snap Camera feed freezes; Insta360 and FaceTime video fine | Community
Skip to main content
BennK
Newcomer
BennK
Newcomer
March 16, 2024
Solved

Update Zoom app today - MacOS- Snap Camera feed freezes; Insta360 and FaceTime video fine

  • March 16, 2024
  • 3 replies
  • 0 views

On launch today, app updated to 5.17.11 on MacOS 

Video works on FaceTime camera and on connected Insta360 Link camera.

Freezes when select Snap Camera (rely on filters)

Worked fine until this morning.

Even tried reverting to 5.17.10 and did not work

Best answer by CGSF

Is Snap Camera working now?


Yes, it is. Though a few weeks ago I did a reinstall of Snap Camera 1.21 and also did some temp file cleanup (which I can't remember now) so I can't say for sure if it was just reinstalling the 15.5 version of Zoom, or the combination of things which have solved the issue. For today, it was just about getting Zoom to work with my favorite filter. 

3 replies

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
March 17, 2024

Can you confirm that the Snap Camera is not causing issues in any other applications (Photo Booth, Teams, WebEx, etc)? Just want to rule out any issues with how it's interfacing with your OS before pointing the finger at Zoom.

 

Also, the 'official' response you'll probably get from Zoom is to consult the list below for certified compatible cameras:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063101#h_01F2PA151BBH089EG1CFZX09W9

 

    BennK
    Newcomer
    BennKAuthor
    Newcomer
    March 17, 2024

    Snap Camera app shows image live.

    worked fine on Zoom before .11 update

    then freezes on selection of snap camera.

    snap camera works fine on MacOS otherwise.

     

    the FaceTime and Insta360 Link cameras are still selectable. (Though I noticed the link camera froze for 20 seconds on the first connect after update.

     

    seems the connections should include drivers it has supported from the beginning.

     

    tried to revert to .10 but that did not work.

     

    Appreciate your thoughts.  Thanks

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    March 17, 2024

    Sounds like good ol' Zoom!

     

    Have you rebooted, re-seated, tried different ports already (sounds like you know what you're doing, so I'm asking this as a formality). If so, please open a ticket with Zoom and get this on their radar.

    N
    Newcomer
    NataliaE
    Newcomer
    March 21, 2024

    delete 5.17.11 and install 5.15.5 version. this should help

      C
      Newcomer
      CGSF
      Newcomer
      April 9, 2024

      Thank you for this. It's made my year to bring my purple sparkles filter back to my Zoom game. Otherwise, i was thinking about switching over entirely to Google Meet. 😉

      BennK
      Newcomer
      BennKAuthor
      Newcomer
      April 9, 2024

      Is Snap Camera working now?

      BennK
      Newcomer
      BennKAuthor
      Newcomer
      April 9, 2024

      Excellent!  I want my aviators back!!!

        C
        Newcomer
        CGSF
        Newcomer
        April 9, 2024

        I know. It's a tragedy that Snap Camera got shut down and that Zoom upgrades block out the use. There are plenty of videos and resources for keeping your Snap Camera working post shutdown... many point to this https://github.com/jaku/SnapCameraPreservation. Just in case you need it. 

          Terms & ConditionsAccessibility statement
          Copyright © Zoom Communications, Inc. All rights reserved.