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Newcomer
Barb23
Newcomer
January 15, 2023
Question

Unstable zoom video

  • January 15, 2023
  • 13 replies
  • 1 view

After the latest Zoom update, my video connection began intermittently freezing and jerking.  I tried checking my camera, rebooting my computer as well as unintalling and reinstalling Zoom.  None of that has helped.  This has also happened to a few other meeting participants.  I have windows 11.  

      13 replies

      T
      Newcomer
      TiTan772288
      Newcomer
      January 15, 2023

      I have the same problem for a few days now

        P
        Newcomer
        Polochon
        Newcomer
        January 15, 2023

        I am glad to hear from you guys as it seems to be happening to me and other friends over the past 3 days.

        I have tried everything changing cams, updating drivers. I really hope Zoom fixes it quickly into the coming week.

          N
          Newcomer
          Nsg
          Newcomer
          January 15, 2023

          Agree!!!!!

          P
          Newcomer
          Polochon
          Newcomer
          January 15, 2023

          I found some comments in the community and made it into a quick pdf.

          It seems to work great for me now!!

            N
            Newcomer
            Nsg
            Newcomer
            January 15, 2023

            I am experiencing the same thing. Also Uninstaller and reinstall to no avail. Windows 11 also. And other zoom friends too. I had to use old computer to zoom but today it did update automatically and screwed up zoom there too. Don't know what to do.

            B
            Newcomer
            Barb23Author
            Newcomer
            January 16, 2023

            I tried suggested fix on the advanced settings, to no avail.  I also went into advanced and changed video rendering post process to enable from auto as well as video capturing to direct show from auto to no avail....did seem to slow down the frequency of malfunction but did not resolve it....

             

            R
            Newcomer
            RH9
            Newcomer
            January 16, 2023

            I have been having the same issue as well.  My video image flickers, and then progresses to turning grainy and green.  If I let the issue continue without turning off my video camera, my video image is replaced by the flickering video of the person who is speaking in the zoom meeting (could be anyone)...like a mirror image of what I'm seeing.  It is hard on everybody in my business zoom meetings to watch this happening.  The only temporary fix I have at the moment is to turn my video camera off while continuing hosting and speaking by audio only, which affects the quality of my business meetings. This is occuring on a PC, running Windows 11.  

            D
            Newcomer
            dmkroslindale
            Newcomer
            January 19, 2023

            I also have this same issue.  I tried the posted fixes in the advance video settings and that did not work.  I also tried using an intermediary pass-through such as SplitCam and that also did not work.  My video seems to work for a period of time then it freezes and jerks and a whole other series of weirdness.  Jumping to a still image then restarting the video will clear the issue but it only lasts for a few minutes.    This appears to be a bug introduced with the current update in place since the last version did not have this issue.

             

            At first I thought this may have had to do with room lighting since I work in a room with a lot of indirect light due to lit equipment I operate, and high room lighting gives me a problem.  So I also added a small lamp at my desk just to slightly improve my face lighting, and tried at various light levels.  That also did not work.

             

            Windows 10, Ver 22H2

            Zoom Ver 5.13.3 (11494)

            Dell Laptop, 8 MB RAM, I3 core.

             

            ** While this system is a little vintage I have not had any prior issues with Zoom or any other video conference programs such as Google Meet, Skype, or MS Teams.  This is a new bug in Zoom IMO.

            R
            Newcomer
            RH9
            Newcomer
            January 21, 2023

            Polochon's suggestion seemed to work...it's worth a try...here is my expanded version:

            Within a live Zoom Meeting, on the Video icon at the bottom left of the Zoom Meeting screen, click the arrow on the right of the Video icon.  Then choose Video Settings.  Then scroll to the bottom and choose Advanced.  Then ensure the "Optimize Video Quality with De-Noise" has no check in the box, and the box is not blue.  If the box has a check in it and is blue, uncheck the box and it will turn clear.  The following should have checks in the blue boxes:  Video Processing, Send Video, Receiving Video.  Nothing else needs to be changed.  Then choose the Back arrow at the top left to return back to the live Zoom meeting.  See if this works for you as it did for me.  

              L
              Newcomer
              letkin
              Newcomer
              May 15, 2023

              Didn't work for me. Very frustrating!

              M
              Newcomer
              MDC
              Newcomer
              January 25, 2023

              Turning of 'Optimize Video Quality with De-Noise' worked for me too 👍  It's been a frustrating couple of weeks 😞  Many thanks to Polochon.

              D
              Newcomer
              dmkroslindale
              Newcomer
              January 25, 2023

              I tried the De-noise item as well but did not seem to do much if anything for me.

               

              The common denominator here for this thread and for a couple of others now operating in the forum is that Zoom introduced a video bug with the most recent update and needs to fix it and dispatch an update.

              This happens sometimes with product development.  However is this is not getting fixed and may require me to purchase a new computer with a different processor it's a deal killer for me.  There are other competitors out there now.

              M
              Newcomer
              MDC
              Newcomer
              January 25, 2023

              'Bug', or 'excessive processing demand'?  I too had been browsing for a new(er) PC.  Maybe it's time for a ZoomLite? 

                D
                Newcomer
                dmkroslindale
                Newcomer
                January 25, 2023

                My thoughts are a bug.   I participate in meetings with 80 or more people sometimes and it was not happening with the last version of the app.  I also co-host and screen share from time to time with the same number of people as well as above and below that number.  The last version did not give me a problem.  

                 

                It's bad enough a lot of people will need new systems because of Windows 11 compatibility.  For me, Win 10 works through 2025 and Win 10 22H2 is almost the same as Win 11, at least functionally and less the new on board security features.  

                 

                I may try to track down a past copy of the last version before this one for installation if the De-Noise feature check box doesn't work.  The problem for the rest of us is that these updates are forced at launch of the app.  I know of no other that does this.  Maybe I missed the manual update check box.

                 

                The growing evidence is that this happened with the current version.  If this is being tied to video processors then Zoom will be losing a lot of people.  I'm not a gamer with a water cooled system.  My system is quite utilitarian.  Let's see how this plays out.  Clearly there are multiple suggestions for a fix and they are not working for everyone from the multiple threads now running.

                D
                Newcomer
                dmkroslindale
                Newcomer
                May 16, 2023

                Hello,

                Zoom support can look at your log files if you want to open a special kind of support ticket

                Here’s how;




                Sign in to Zoom desktop client.
                Click your profile picture, then click Settings.
                Click Statistics


                .
                Click Send report.
                Select a product from the Productdrop-down list.
                Select a problem from the Problem drop-down list, and specify the date and time that the problem occurred.
                Under Description, enter a brief description of the issue.
                Select the check box next to Include log file and system information to send the log files generated by the client to Zoom Support with the problem report.
                If you already have a support request open, select the check box next to I have a ticket ID, and enter the ticket number.
                Click Send.

                https://support.zoom.us/hc/en-us/articles/360037195152-Sending-meeting-or-webinar-problem-report-and...

                Regards

                If my reply helped, don't forget to click the accept as solution button!e do


                Thanks for the offer.  It seems after following some of the suggestions here and making changes to the advanced video settings and a couple of Zoom app updates, the problem seems to have gone away.

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