Unstable internet every 10 minutes | Community
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Newcomer
September 25, 2021
Question

Unstable internet every 10 minutes

  • September 25, 2021
  • 1 reply
  • 0 views

Every time I zoom into a meeting on my computer, just every 10 minutes I get a reminder with "Unstable internet connection". Later, I entered another meeting through my phone with the same connection and the receipt did not appear, I understand that it is an error in my app in the computer. I already uninstall and install the app, but it still works. What I can do?

    1 reply

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 25, 2021

    Hi @julissanogueron 

     

    Are you on a wireless WiFi connection, or a wired connection to your router?

     

    If you are on WiFi, there may be a some problem there (that does not affect your phone) and it would be a worthwhile test to use a wired connection to your router to see if that helps?

     

    Are you using a Apple computer, or a Windows PC - laptop or desktop?

     

    Rupert

    Newcomer
    September 25, 2021

    Hollo @Rupert 

    I'm using a windows laptop. 
    The problem is very stranger, because It only happens every exact 10 minutes and it has never happened to me.

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 26, 2021

    Hi @julissanogueron 

     

    Are you on a wireless WiFi connection, or a wired connection to your router?

     

    If you are on WiFi, it would be a worthwhile test to use a wired connection to your router to see if that helps.

     

    Rupert