Uninstall Zoom

[Gostafon]

I can´t uninstall Zoom(64bit) 5.13.11216 from my Windows10 computer. The message is

"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your supprot personnel or package vendor"

Does anybody know how to solve the problem?

[TomO · Accepted solution]

Hello. You can try to reinstall Zoom then try to uninstall again.
If that doesn't work you can use CleanZoom to fully uninstall. You can find it here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

[TomO · Accepted solution]

Hello. You can try to reinstall Zoom then try to uninstall again.
If that doesn't work you can use CleanZoom to fully uninstall. You can find it here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

[Liz30528]

The uninstall feature is not in my settings

[snap-rz · Accepted solution]

@Gostafon Pls use the original package to remove:
32-bit MSI: https://zoom.us/client/5.13.0.11216/ZoomInstallerFull.msi
64-bit MSI: https://zoom.us/client/5.13.0.11216/ZoomInstallerFull.msi?archType=x64

[MGSR]

Hi @Gostafon! I wanted to let you know that I’ve marked the responses as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.