Unexpected Meeting Termination due to Power Outage | Community
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H
Newcomer
Honokai
Newcomer
November 17, 2021
Question

Unexpected Meeting Termination due to Power Outage

  • November 17, 2021
  • 1 reply
  • 1 view

We were in the middle of a meeting, then unfortunately, we had a power outage.  Our meeting connection was lost and now I don't see any recording? Is there a way to see if it was recorded?

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    November 30, 2021

    Hey @Honokai , If the local recording was in the midst of converting when the power went off then it may need to be converted again.  If you can follow the steps in the support article and see if that will convert for you that is the next best step.  If it cannot, please send us the double_click_to_convert01 and 02 files to our Zoom technical support and they can further look into your issue.


    KB article reference: https://support.zoom.us/hc/en-us/articles/201362753-Local-Recording-Fails-To-Convert

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