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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Unable to use virtual background in android (VIVO V17)

Jaleel
Newcomer
Newcomer

‎2022-03-29 09:15 PM - edited ‎2022-03-29 09:15 PM

I have searched for all possible ways to get a solution from google and youtube! Tried multiple steps, like enabling virtual background from web portal, tried uninstalling and installing! 

 

The App version is 5.10.1 (5163), also my device is android 9, 8 cores, vivo brand, 8GB RAM, etc and I hope satisfy minimum requirements! 

 

Please help me out what can be done?

@Nafi 

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3 REPLIES 3

J-Zoom-ATL
Zoom Employee
Zoom Employee

‎2022-03-30 06:24 AM

@Jaleel For this particular phone model it appears that the GPU is going to be insufficient. 

Screen Shot 2022-03-30 at 9.23.01 AM.png

 The Qualcomm Adreno GPU in the VIVO V17 utilizes an Adreno 612 which is lower than our lowest required on our documentation. 

Reference: https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements 

 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

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unknown1
Newcomer
Newcomer
In response to J-Zoom-ATL

‎2022-10-28 12:48 AM

hello my phone is Vivo T1x and virtual background is not working  

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wasimalam
Newcomer
Newcomer
In response to J-Zoom-ATL

‎2023-12-11 10:43 PM

Virtual background not working ob My Vivo T2x 5G , Processor is MT Dimensity 6020 Octa Core 2.2 GHz, Android 13, App Version 5.16.10(17646) 

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