Unable to use virtual background in android (VIVO V17) | Community
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Newcomer
Jaleel
Newcomer
March 30, 2022
Question

Unable to use virtual background in android (VIVO V17)

  • March 30, 2022
  • 1 reply
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I have searched for all possible ways to get a solution from google and youtube! Tried multiple steps, like enabling virtual background from web portal, tried uninstalling and installing! 

 

The App version is 5.10.1 (5163), also my device is android 9, 8 cores, vivo brand, 8GB RAM, etc and I hope satisfy minimum requirements! 

 

Please help me out what can be done?

@Nafi 

    1 reply

    J
    Employee
    J-Zoom-ATL
    Employee
    March 30, 2022

    @Jaleel For this particular phone model it appears that the GPU is going to be insufficient. 

     The Qualcomm Adreno GPU in the VIVO V17 utilizes an Adreno 612 which is lower than our lowest required on our documentation. 

    Reference: https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements 

     

    If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

    W
    Newcomer
    wasimalam
    Newcomer
    December 12, 2023

    Virtual background not working ob My Vivo T2x 5G , Processor is MT Dimensity 6020 Octa Core 2.2 GHz, Android 13, App Version 5.16.10(17646) 

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