Unable to update to the latest version of Windows

Forum|Forum|2 years ago
November 6, 2023
3 replies
0 views

Hello.
I am Japanese and this text is translated by DeepL. Sorry for any inadequacies. So I would appreciate it if you could reply in plain English if possible.
I cannot update from Windows ver 5.13.0 because I had turned off automatic updates.
I have four problems.
1. when I sign in, I get a message asking me to contact the IT team and I can't join a meeting and there is no update button.

2.When I try to uninstall 5.13 and install the latest version, the Windows installer says zoominstallerfull.msi(path) cannot be found and I cannot uninstall 5.13.0.

3. After gathering information, I found that the Microsoft Fixit utility was effective, so I downloaded and started it and uninstalled it, but the application icon is still in the Start menu and I can start it and it remains at 5.13.0. Also, I can no longer uninstall it from Windows Settings.

4. I cannot get technical support from the Japan office, and when I try to contact them by phone, they announce that they have no account information, but I can sign in from the web.

The only alternative would be to use the web version, but I would like to update the software if possible.

Translated with www.DeepL.com/Translator (free version)

Other

Best answer by Calvo

For more information about uninstall and reinstall your zoom clients there is a good KB article, you can find more information here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

C

Calvo

Community Champion | Partner

Hi

please try to download the newest version Version: 5.16.6 (24712) and just install it over your actual version. This should work.

Please mark this as solution if it solved your issue

C

ChamomileAuthor

Newcomer

Thanks for the reply.
I was eventually able to update by restoring the computer to its initial state and then reinstalling.

B

BarbaraBJ

Newcomer

How do I uninstall the existing version please?

C

CalvoAnswer

Community Champion | Partner

For more information about uninstall and reinstall your zoom clients there is a good KB article, you can find more information here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

B

BarbaraBJ

Newcomer

Sorry, meant to say that I am using the free Zoom to attend other people's meetings. I don't host them myself. Whenever I try to use my current version of Zoom it tells me to speak to my Administrator or It department. I am using my home computer and I'm the admin! I don't have an IT department. It seems a lot of people are having the same issue.