Unable to update the zoom | Community
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Newcomer
November 13, 2022
Question

Unable to update the zoom

  • November 13, 2022
  • 1 reply
  • 0 views
Hi everybody!!
Every time I open the zoom "your app version needs to be 5.8.6 or higher to sign in. Please contat your IT team to update your app". But I'M the IT. So
I tried to update manually from the settings and I didn't have the option.
After that I downloaded a more advanced version of Zoom to my computer and I still got the same message that I mentioned above. Does anyone have an idea how to solve the problem? Thank you
 

 

    1 reply

    Community Super Champion | Partner
    November 14, 2022

    hi elad2022,

     

    i suggest that you uninstall existing zoom client and then reinstall it.

     

    this article explains uninstalling and reinstalling zoom clients.

    Uninstalling and reinstalling the Zoom application – Zoom Support

     

    this article explains required client update.

    Minimum, Prompted, and Slow/Fast Update Versions – Zoom Support

     

    can you sign in to zoom web portal?

    https://support.zoom.us/hc/en-us/articles/115005731743-Account-profile

     

    thanks,  eliot