Unable to update Zoom to the latest version on Mac

Forum|Forum|2 years ago
August 7, 2023
16 replies
3 views

Today I faced a problem which let my workday down. Zoom suggested updating to the latest version. I followed the instructions, but it wasn't successful. (error code 10004) Then I tried to solve my issue according to the recommendations on the website, but it changed nothing.
I deleted the app on my Mac and reloaded it again. And now, while I'm trying to install the Zoom app, it shows an error again. What should I do in this case?

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FO1

Newcomer

I am having the exact same problem and the Support number is a useless automated system as it is suggesting solutions that cannot be implemented seeing how I am locked out. Is there any number where one can reach an actual functioning human at Zoom?

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awarsoca

Newcomer

Same issue. I also tried uninstalling and downloading the latest and the installation failed there too

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twinbie

Newcomer

I experienced the same problem with my MacBook Pro. Installations are unsuccessful. Getting same error message. Could not join a meeting at 4 pm today.

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Eileen3

Newcomer

I have the same problem. What is the fix?

M

Mwygoda

Newcomer

I am having the same issue unable to log into my class tonight.

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ejo1

Newcomer

I am experiencing the same issue and haven't been able to update. I have been trying for months and get the same error message multiple times. How do I fix this.

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Louis4

Newcomer

Zoom is killing our business.... I cannot update to the latest version on Mac (M1). It gives the error code: 10004. Please Zoom, sort this out as a matter of urgency!

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Khuff

Newcomer

I have missed all my meetings today and can't get any help from zoom. Getting the same error that everyone else is getting on my Mac is there any solutions?