Unable to see other participant's camera

1. I can show my camera & other people can see it

2. my problem is - the video images of [other people (who turned on their camera)] don't show (on my MacBook Air 2022 with M2 chip)

3. my zoom version needs update, yes, but the problem has been for last 6 months

4. I cannot use zoom chatbot, it doesn't provide any help for my problem and keeps saying I am not signed in to chat with agent while I was

5. Suggested article concerns when you cannot turn on your camera, which is not the problem here

Anyhelp is appreciated. It's so frustrated not able to see other people's face. I did one interview the day before in this way. it's so weird.