Unable to register participants for my meeting. | Community
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Newcomer
2xJonny
Newcomer
July 4, 2023
Question

Unable to register participants for my meeting.

  • July 4, 2023
  • 3 replies
  • 0 views

I have customized my account and meeting authentication settings so participants must be signed in to account associated with invited email and register on the registrant invite.

 

I have a meeting created on 7/1 that recurs daily until August 31. However, as of 7/4, when trying to register a participant, I get an error saying "This meeting is for authorized registrants only. Please enter another email address." 

 

I think it may have to do with the "close registration after meeting date" setting, but I do not have an 

 

Why is this happening and how can I avoid this?

 

I have attached my registration settings. Thanks!

 

 

3 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 5, 2023

Hello again, @2xJonny.

 

I haven’t tested the Close registration option with recurring meetings. My recommendation would be to turn off the Close registration option until you get to the end of your series, then turn it back on. 

C
Community Champion | Employee
Creola
Community Champion | Employee
July 18, 2023

Hi @2xJonny,

 

Double-check the details of your meeting to see if it requires authentication to join, which will require the registrant to be signed into Zoom or in the appropriate domain with the related email address in order to successfully register.

    C
    Newcomer
    Chaz_Robbins
    Newcomer
    April 28, 2024

    I thought I turned off "require authentication" so people without a zoom account could register for my meeting. I'm getting this message for those w/o a zoom account, "This meeting is for authorized registrants only. Please enter another email address."  

    How would you suggest turning off "require authentication" I can't find it ... 

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    April 28, 2024

    The option for requiring authentication is here when scheduling via the Zoom Web Portal:

    Uncheck the highlighted switch.

    A
    Newcomer
    Anabella
    Newcomer
    November 17, 2023

    I'm having this exact problem tha had been reported, and it's ON the registration form, when prople finish writing the required information and you clic on the submit button at the end, a message pops up that says "This meeting is for authorized registrants only. Please enter another email address", and it won't let the registration go through!!!  If someone has solved this I will be greatful to know how to fix it

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