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Unable to recover deleted recordings

Regina5
Newcomer
Newcomer

‎2023-07-23 08:15 AM

Hi everyone,

My problem is Zoom keeps automatically deleting my recordings on cloud for no reason (all of the files are under 30 days). In the past, I can still recover these files from trash but now Zoom won't allow me to recover only 4 recordings because "... your account has no available cloud recording storage left." but my cloud storage at the time is completely empty.

Can some one help me recover these recording please? They're very important.

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