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Newcomer
September 13, 2023
Question

Unable to load Zoom

  • September 13, 2023
  • 2 replies
  • 6 views

Help! Need prior version of Zoom. Suddenly yesterday morning (I used Zoom successfully until then) I can't load it again. I have removed and reinstalled, rebooted, etc., multiple times with no success. Maybe a rollback to the version just prior to the current one would work since it was working two days ago?

The same thing happened last November and a rep was able to provide me with the prior version which worked fine until the next update with fixes was released. I tried reaching out but that email didn't work as the case had been closed.

Thank you,

2 replies

Newcomer
September 13, 2023

I had the same problem after the Windows update yesterday.

Mac seems okay, though.

Only the PC has the problem.

 

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
September 14, 2023

Which version did you install that breaks? And on what version of Windows?

Newcomer
September 28, 2023

windows 11 idk the update version, but it was the latest cuz after that update, there was none from Microsoft.  i know it's because of the update cuz it was working fine before the update.

Newcomer
September 14, 2023

I'm having the same problem on my macbook pro