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Newcomer
September 13, 2023
Question

Unable to load Zoom

  • September 13, 2023
  • 2 replies
  • 2 views

Help! Need prior version of Zoom. Suddenly yesterday morning (I used Zoom successfully until then) I can't load it again. I have removed and reinstalled, rebooted, etc., multiple times with no success. Maybe a rollback to the version just prior to the current one would work since it was working two days ago?

The same thing happened last November and a rep was able to provide me with the prior version which worked fine until the next update with fixes was released. I tried reaching out but that email didn't work as the case had been closed.

Thank you,

2 replies

Newcomer
September 13, 2023

I had the same problem after the Windows update yesterday.

Mac seems okay, though.

Only the PC has the problem.

 

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
September 14, 2023

Which version did you install that breaks? And on what version of Windows?

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
September 14, 2023

Since I can't load it to see the version I have to assume it is this one. Version 5.15.12 (21574) (64-bit) .

 

Running Windows 7, yes, still. My system won't run Windows 10 effectively and my peripherals and some software won't run on 10 with a new computer so I'm kinda stuck until have a a lot of money (and time) to spend replacing everything. Believe me it's been an issue at times but nothing to be done about it at the moment. 🙂

 


Sorry, @SGPGary.  The minimum requirements for Zoom software are listed here, and Windows 10 or higher is required:

https://support.zoom.us/hc/en-us/articles/204003179-Zoom-Rooms-system-requirements 

You might consider using the Clean Zoom program for Windows mentioned here:

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

There are sites out there that report to have older versions of Zoom software, but I can’t speak to their reliability. Try installing the latest (after running the Clean routine) or try installing an earlier version that is still in the range of acceptable versions. 

Newcomer
September 14, 2023

I'm having the same problem on my macbook pro