Unable to load Zoom

[SGPGary]

Help! Need prior version of Zoom. Suddenly yesterday morning (I used Zoom successfully until then) I can't load it again. I have removed and reinstalled, rebooted, etc., multiple times with no success. Maybe a rollback to the version just prior to the current one would work since it was working two days ago?

The same thing happened last November and a rep was able to provide me with the prior version which worked fine until the next update with fixes was released. I tried reaching out but that email didn't work as the case had been closed.

Thank you,

[toromaki]

I had the same problem after the Windows update yesterday.

Mac seems okay, though.

Only the PC has the problem.

[Ray_Harwood]

Which version did you install that breaks? And on what version of Windows?

[SGPGary]

Since I can't load it to see the version I have to assume it is this one. Version 5.15.12 (21574) (64-bit) .

Running Windows 7, yes, still. My system won't run Windows 10 effectively and my peripherals and some software won't run on 10 with a new computer so I'm kinda stuck until have a a lot of money (and time) to spend replacing everything. Believe me it's been an issue at times but nothing to be done about it at the moment. 🙂

[Ray_Harwood]

Sorry, @SGPGary.  The minimum requirements for Zoom software are listed here, and Windows 10 or higher is required:

https://support.zoom.us/hc/en-us/articles/204003179-Zoom-Rooms-system-requirements 

You might consider using the Clean Zoom program for Windows mentioned here:

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

There are sites out there that report to have older versions of Zoom software, but I can’t speak to their reliability. Try installing the latest (after running the Clean routine) or try installing an earlier version that is still in the range of acceptable versions. 

[toromaki]

windows 11 idk the update version, but it was the latest cuz after that update, there was none from Microsoft.  i know it's because of the update cuz it was working fine before the update.

[slanzet]

I'm having the same problem on my macbook pro