Unable to launch meeting in Zoom app.

[TM16]

In the Zoom app, I am unable to start a meeting and the meeting screen is forced to close.

At this time, this is only happening in situations where I am trying to enter a standby room.

Not every time, but sometimes I also get the error message "memory could not be READ".

I have tried the Windows memory diagnostic tool, but no problem.

I have also tried reinstalling the application, but that did not solve the problem.

We also believe that the problem is standby room related, as we are able to participate in Zoom test meetings without any problems.

Below is the error log from the event viewer.

If you have any solutions, we would appreciate it if you could let us know.

System

- Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
- TimeCreated

[ SystemTime] 2024-04-02T05:03:25.9491733Z
EventRecordID 134378
Correlation
- Execution

[ ProcessID] 17156
[ ThreadID] 18044
Channel Application
Computer DESKTOP-DLQLVFC
- Security

[ UserID] S-1-5-21-2893437355-3582315056-319945160-1002

EventData

AppName Zoom.exe
AppVersion 5.17.11.34827
AppTimeStamp 65eab349
ModuleName D3D9.DLL
ModuleVersion 10.0.22621.2506
ModuleTimeStamp ac5db609
ExceptionCode c0000005
FaultingOffset 0000000000060be2
ProcessId 0x2d6c
ProcessCreationTime 0x1da84ba3d0c23f1
AppPath C:\Users\class\AppData\Roaming\Zoom\bin\Zoom.exe
ModulePath C:\WINDOWS\SYSTEM32\D3D9.DLL
IntegratorReportId 1d046077-04d3-4b0b-903a-63ab988bfb00
PackageFullName
PackageRelativeAppId