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U
Newcomer
username12
Newcomer
January 29, 2024
Solved

Unable to launch Zoom after upgrade

  • January 29, 2024
  • 1 reply
  • 0 views

After the latest upgrade has been installed on my computer zoom is not launching anymore!

There is no error message, there is nothing. (Why cannot get any error message if an error happened?)

 

I cannot launch the main application, and i cannot join to any meetings.

When I click the zoom application, it is simply does not doing anything.

I tried to start from console. Same. Nothing. Not even an error message.

 

OS: Ubuntu 18.04.6

Zoom version: 5.17.5 (2543)

 

I checked out that all necessary libs are currently installed on my computers.

This error affects ALL of my computers.

 

What can I do to make zoom work again?

 

Desired work:

When I click on zoom icon the main window should be displayed.

When I want to join to a meeting, I must able to do that.

When any error happening I must able to see error message (in terminal or in a separate log file)

Best answer by Mackevah

On Linux Mint 20.3, I had to uninstall Zoom 5.17.5 and then manually delete the following files/folders before reinstalling Zoom 5.17.5.

/home/user/.zoom

/home/user/.cache/zoom

/home/user/.config/zoom.conf

/home/user/.config/zoomus.conf

I don't know if all these were necessary but it worked.

Hope this helps.

1 reply

M
Newcomer
MackevahAnswer
Newcomer
February 2, 2024

On Linux Mint 20.3, I had to uninstall Zoom 5.17.5 and then manually delete the following files/folders before reinstalling Zoom 5.17.5.

/home/user/.zoom

/home/user/.cache/zoom

/home/user/.config/zoom.conf

/home/user/.config/zoomus.conf

I don't know if all these were necessary but it worked.

Hope this helps.

    U
    Newcomer
    username12Author
    Newcomer
    February 9, 2024

    Thank you, this was the solution.

     

    It seems that the upgraded version somehow incompatible with the previous version's configuration, and upgrade of the configurations was not completed. (I have multiple users on each computer, and all of the are using Zoom.)

     

    (Btw. I didn't applied any special things, we just used Zoom with the default configuration.)

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