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A
Newcomer
Alastair_L
Newcomer
November 29, 2022
Solved

Unable to install updates Error code:10004

  • November 29, 2022
  • 12 replies
  • 4 views

yes so every time I boot Zoom on macOS Ventura 13.0.1 i get this modal notification saying:

Unable to install updates
Error code:10004

“Retry” & “Close” buttons

Retry never works. Can use existing install version which is Version: 5.11.6 (9890)

haven't been able to restart mac and see if that helps yet.

known issue?

      Best answer by CarlaA

      Hi everyone!

       

      I know how frustrating this can be for those of you who are unable to install the updates. Please go ahead and try the troubleshooting steps in this article to resolve this error: https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004. 

       

      Let me know if that works!

      12 replies

      Show previous replies
      L
      Newcomer
      Loretta2
      Newcomer
      September 25, 2023

      My exact problem and here is how I just solved by everyone's help.

      Go to system settings, privacy and security and toggle on Zoom.

      Then go to Apple icon: privacy and security and toggle on Zoom us

      Only by doing BOTH was I able to update.

      You would think someone at Zoom would post this easy answer.

        M
        Newcomer
        mhneuffer
        Newcomer
        October 26, 2023

        Thank you, Loretta2. It worked for me. And yes, you would think Zoom would provide a little help on this problem. 

        C
        Newcomer
        Coyote
        Newcomer
        October 4, 2023

        I have a 2023 MacBook Pro with an M2 Pro chip.  I had the same 10004 problem and found an answer here that worked (with a minor tweak).  Go to System Settings; Privacy & security; full disk access;  I found us.zoom and zoom.  I toggled the dot switches on the right to the right for both .  I assume that is ON.  After that I was able to initiate an update successfully the first time.

        Coyote

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