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Unable to hear audio during meetings

adriellebizzio
Newcomer
Newcomer

‎2025-01-07 05:38 AM

It's been almost a month that all of the blue the audio stopped working when I was in a meeting. I can't listen to anyone or any other sound when I'm the host.  I thought the problem could be with my device so I changed the earphones, but nothing happened. Apparently the program can recognize my mic but i don't hear any sound (even when I try the "test" on settings".
I deleted and downloaded the app again, but it didn't fix the problem. I sent a message to the support, but nobody answered me and I'm still paying for this without being able to use it.

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storyhub
Community Champion | Customer
Community Champion | Customer

‎2025-01-19 02:17 PM - edited ‎2025-01-19 02:18 PM

Need to know the specific hardware and software being used.

 

If you are trying to use a bluetooth device that is most likely your issue. As an audio engineer I can tell you that Bluetooth is not a standardized technology (contrary to popular belief). Try using a USB device or an analog device.

I know the following device works with PCs and Apple device and works as a USB or an analog device.

https://www.amazon.com/gp/product/B09N3N9ZWJ?th=1