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K
Newcomer
kw4
Newcomer
January 10, 2022
Question

Unable to find transcription file

  • January 10, 2022
  • 2 replies
  • 2 views

Hi, I am unable to locate (if there is one) a VTT file after a recorded session. I have a paid subscription and saved the recording to the zoom cloud. Under Account Management-->Account Settings-->Cloud recording-->I have unchecked "record audio file only" and checked "save close caption as a VTT file" and "record active speaker with shared screen". 

Only one file returned, which is the recording itself, I don't get the option for any other files.

What am I missing? 

Thanks

      2 replies

      A
      Community Champion | Employee
      Adanna_Zoom
      Community Champion | Employee
      January 10, 2022

      Hello Kw4,

       

      thank you for your inquiry.

       

      In order to enable access to recording transcriptions you will need to enable this in your admin settings:

      Account Management-->Account Settings-->`Recording--> tick Audio Transcript for a seperate VTT file.

       

      https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings

       

      Please click Accept Solution below if this answers your question.

       

      Thanks,

      Adanna

      L
      Newcomer
      LTRPBA
      Newcomer
      January 17, 2022

      No this does not solve the problem. I have the exact same issue as above.

        A
        Community Champion | Employee
        Adanna_Zoom
        Community Champion | Employee
        January 17, 2022

        Hello LTRPBA,

         

        Thank you for your response.

         

        In addition to my post on how to access and enable audio transcript for cloud recordings. There is a prerequisite to enable audio transcription which requires a Zoom Business, Education or Enterprise account - https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings. Please let me know if your Zoom account falls into one of theses categories and I will raise a support ticket to assist further. 

         

        Kindly click on Accept solution if this response has answered your query.

        Thanks,
        Adanna

        M
        Newcomer
        MikeMe
        Newcomer
        February 7, 2023

        I have the same problem. I click to download all 4 files and I only get the MP4. I used to be able to just download the VTT file. I have "Save closed caption as a VTT file" enabled. Very frustrating as we use the transcripts for research purposes and trying to get them from the recording is a royal pain.

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