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K
Newcomer
kw4
Newcomer
January 10, 2022
Question

Unable to find transcription file

  • January 10, 2022
  • 2 replies
  • 43 views

Hi, I am unable to locate (if there is one) a VTT file after a recorded session. I have a paid subscription and saved the recording to the zoom cloud. Under Account Management-->Account Settings-->Cloud recording-->I have unchecked "record audio file only" and checked "save close caption as a VTT file" and "record active speaker with shared screen". 

Only one file returned, which is the recording itself, I don't get the option for any other files.

What am I missing? 

Thanks

      2 replies

      A
      Community Champion | Employee
      Adanna_Zoom
      Community Champion | Employee
      January 10, 2022

      Hello Kw4,

       

      thank you for your inquiry.

       

      In order to enable access to recording transcriptions you will need to enable this in your admin settings:

      Account Management-->Account Settings-->`Recording--> tick Audio Transcript for a seperate VTT file.

       

      https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings

       

      Please click Accept Solution below if this answers your question.

       

      Thanks,

      Adanna

      L
      Newcomer
      LTRPBA
      Newcomer
      January 17, 2022

      No this does not solve the problem. I have the exact same issue as above.

        C
        Newcomer
        communar
        Newcomer
        November 1, 2022

        Not sure which documentation you were looking at, but the cloud recording transcription article clearly states which accounts have this ability: https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings


        Like Many, Pro Account also and really feel let down.  I also wish that this had been made very clear, not just discoverable if you go searching for the answer ( I like many have spent hours trying to fins out why no VTT file etc..)  Its a bit like selling a car then asking after, do you want wheels with that!! and feels like an unnecessary and greedy add on to generate income.       Will revert to teams which offers the facility as standard and no additional cost.

          M
          Newcomer
          MikeMe
          Newcomer
          February 7, 2023

          I have the same problem. I click to download all 4 files and I only get the MP4. I used to be able to just download the VTT file. I have "Save closed caption as a VTT file" enabled. Very frustrating as we use the transcripts for research purposes and trying to get them from the recording is a royal pain.

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