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K
Newcomer
kw4
Newcomer
January 10, 2022
Question

Unable to find transcription file

  • January 10, 2022
  • 2 replies
  • 2 views

Hi, I am unable to locate (if there is one) a VTT file after a recorded session. I have a paid subscription and saved the recording to the zoom cloud. Under Account Management-->Account Settings-->Cloud recording-->I have unchecked "record audio file only" and checked "save close caption as a VTT file" and "record active speaker with shared screen". 

Only one file returned, which is the recording itself, I don't get the option for any other files.

What am I missing? 

Thanks

      2 replies

      A
      Community Champion | Employee
      Adanna_Zoom
      Community Champion | Employee
      January 10, 2022

      Hello Kw4,

       

      thank you for your inquiry.

       

      In order to enable access to recording transcriptions you will need to enable this in your admin settings:

      Account Management-->Account Settings-->`Recording--> tick Audio Transcript for a seperate VTT file.

       

      https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings

       

      Please click Accept Solution below if this answers your question.

       

      Thanks,

      Adanna

      Z
      Newcomer
      ZoomSucks
      Newcomer
      September 21, 2022

      THIS DOES NOT WORK!!!!

       

      Since the last update, the VTT files ARE NOT PRESENT.  Not in my personal account recordings and not in my college (instructor) account recordings.  This worked in previous semesters.  The update completely did away with all transcript files. These are needed for ADA compliance.  And yes, I followed ALL the steps. Yes, ALL appropriate boxes are checked.    

        D
        Newcomer
        Drfelix
        Newcomer
        September 22, 2022

        I'm having the same problem--no more transcripts. This was an essential element of Zoom for my work. I hope Zoom responds here so we can get on with our lives. 

         

          M
          Newcomer
          MikeMe
          Newcomer
          February 7, 2023

          I have the same problem. I click to download all 4 files and I only get the MP4. I used to be able to just download the VTT file. I have "Save closed caption as a VTT file" enabled. Very frustrating as we use the transcripts for research purposes and trying to get them from the recording is a royal pain.

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