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Newcomer
kw4
Newcomer
January 10, 2022
Question

Unable to find transcription file

  • January 10, 2022
  • 2 replies
  • 53 views

Hi, I am unable to locate (if there is one) a VTT file after a recorded session. I have a paid subscription and saved the recording to the zoom cloud. Under Account Management-->Account Settings-->Cloud recording-->I have unchecked "record audio file only" and checked "save close caption as a VTT file" and "record active speaker with shared screen". 

Only one file returned, which is the recording itself, I don't get the option for any other files.

What am I missing? 

Thanks

      2 replies

      A
      Community Champion | Employee
      Adanna_Zoom
      Community Champion | Employee
      January 10, 2022

      Hello Kw4,

       

      thank you for your inquiry.

       

      In order to enable access to recording transcriptions you will need to enable this in your admin settings:

      Account Management-->Account Settings-->`Recording--> tick Audio Transcript for a seperate VTT file.

       

      https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings

       

      Please click Accept Solution below if this answers your question.

       

      Thanks,

      Adanna

      O
      Newcomer
      outdoorgrl
      Newcomer
      March 1, 2023

      I have confirmed we have a business account that meets the pre-requisites for Transcription files and we are recording to the cloud.  While reviewing the settings in Admin, there is no option that indicates "Audio transcript for a separate VTT file".  The only option is:  "Save closed caption as a VTT file".  In none of the zoom publications does it indicate Closed captioning MUST be turned on to VTT files to be produced.  It just says "record to the cloud".  Please help me to acquire the VTT files.

       

        M
        Newcomer
        MikeMe
        Newcomer
        February 7, 2023

        I have the same problem. I click to download all 4 files and I only get the MP4. I used to be able to just download the VTT file. I have "Save closed caption as a VTT file" enabled. Very frustrating as we use the transcripts for research purposes and trying to get them from the recording is a royal pain.

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