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K
Newcomer
kw4
Newcomer
January 10, 2022
Question

Unable to find transcription file

  • January 10, 2022
  • 2 replies
  • 4 views

Hi, I am unable to locate (if there is one) a VTT file after a recorded session. I have a paid subscription and saved the recording to the zoom cloud. Under Account Management-->Account Settings-->Cloud recording-->I have unchecked "record audio file only" and checked "save close caption as a VTT file" and "record active speaker with shared screen". 

Only one file returned, which is the recording itself, I don't get the option for any other files.

What am I missing? 

Thanks

      2 replies

      A
      Community Champion | Employee
      Adanna_Zoom
      Community Champion | Employee
      January 10, 2022

      Hello Kw4,

       

      thank you for your inquiry.

       

      In order to enable access to recording transcriptions you will need to enable this in your admin settings:

      Account Management-->Account Settings-->`Recording--> tick Audio Transcript for a seperate VTT file.

       

      https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings

       

      Please click Accept Solution below if this answers your question.

       

      Thanks,

      Adanna

      L
      Newcomer
      LTRPBA
      Newcomer
      January 17, 2022

      No this does not solve the problem. I have the exact same issue as above.

        G
        Newcomer
        gcalabrese
        Newcomer
        March 1, 2023

        Not sure which documentation you were looking at, but the cloud recording transcription article clearly states which accounts have this ability: https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings


        As Flinstone below notes, you did used to have this included.  In fact I just used your link to the description dated Oct 2022, and it says:

        "Prerequisites for using audio transcription

        Note: If you meet the prerequisites above, but do not see the option, submit a request to Zoom Support to have this feature enabled."

         

        So I will try to submit at ticket now.

        M
        Newcomer
        MikeMe
        Newcomer
        February 7, 2023

        I have the same problem. I click to download all 4 files and I only get the MP4. I used to be able to just download the VTT file. I have "Save closed caption as a VTT file" enabled. Very frustrating as we use the transcripts for research purposes and trying to get them from the recording is a royal pain.

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