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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Unable to find locally recorded meetings

valeubanks73
Newcomer
Newcomer

‎2024-01-26 06:39 AM

I have a new laptop that I recently installed Zoom on. I just had 2 meetings with my professor that she hosted. I recorded both meetings (hit Record, she gave permission), but I received no message about converting my recording. When I go to my Documents\Zoom folder I can see previous recordings in OneDrive from my old laptop. But there is nothing from my new laptop. I also confirmed my file location in Settings - C:\Users\...\OneDrive\Documents\Zoom

 

What happened to my recordings?

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4 REPLIES 4

Froyd
Contributor I
Contributor I

‎2024-01-26 07:03 AM

Did you maybe record them to the cloud instead? Those don't require encoding on your computer. 

You can find them here, once you've logged in: zoom.us/recording

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valeubanks73
Newcomer
Newcomer
In response to Froyd

‎2024-01-26 07:32 AM

Cloud recordings only exist for paid customers, I believe.

I did check there, under Local, but there is nothing.

 

It seems like it didn't record, and I have no idea why. Am I going to have the same problem in the future?

This is VERY frustrating and makes me not trust Zoom (unless there is something obvious that I am doing wrong).

 

Thanks @Froyd 

Froyd
Contributor I
Contributor I
In response to valeubanks73

‎2024-01-26 09:35 AM

Did you hit record again after they granted you access? 
Do you remember seeing the recording banner? 

Froyd_0-1706290514794.png

 

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valeubanks73
Newcomer
Newcomer
In response to Froyd

‎2024-01-26 09:17 PM

No, I don't.

But I did it twice. My professor only has the 40-minute free option. So we did that, got bounced, and started again. I hit record and she accepted (I remember seeing that she accepted). Am I supposed to hit record again after that?

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