Unable to download meeting recording files from Cloud recording link

[jmellens]

Hi! 

I recorded a meeting on the cloud, then shared a link with the passcode with the participants, and they were able to view it online, but they also wanted to download the files of the recording, but the download started and stalled at 1% before timing out. This was an issue both for the meeting participants and myself, if viewing it through the link. Any idea what might be causing this? I checked the recording sharing settings on my Zoom account and it is enabled for downloading for anyone viewing the recording. 

I was later able to download the files from the Recordings section on my account and share the files in a different way, but this is obviously not ideal, as it requires the use of WeTransfer or a shared folder I can access. Any help will be appreciated. Thanks! 

[JimmyWick]

On the recording page, click the Download button.
Note: If accessing the recording as an admin, downloading cloud recordings is not an option.

J Wick

[anna5757]

You can try some tips to fix the issue:

• Make sure the cloud recording link is correct and hasn’t expired.
• Clear the browser cache and cookies, then try again.
• Try downloading from a computer instead of a mobile device.
• Re-upload the file or adjust sharing settings.
• Check Zoom status: https://status.zoom.us

If they don't work, find other tips to download recording from shared link.

[anna5757]

Is downloading stuck? Maybe there is also a problem with the server.