cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Unable to delete cloud recordings that have been transferred to my account

jfhvt
Newcomer
Newcomer

I am the admin/owner of our account. I deleted a former employee's account and transferred their cloud recordings to my account when I deleted theirs. I am now unable to delete their recordings from my account. 

 

The support article that I found:

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066493

 

says:

 

Delete specific cloud recording files
Access recording management.
Click the meeting topic from which you want to delete recording files.
Under The recording includes the files listed below, hover over a recording file, then click the trash icon .
Click Move to Trash to confirm.

 

However, when I hover over a recording file I do not see a trash icon. I was able to delete some of my own recordings but I am unable to delete cloud recordings that were transferred to me from deleted accounts. 

 

Can anyone help?

0 REPLIES 0