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Unable to convert

Angelo23
Newcomer
Newcomer

‎2023-03-18 12:45 AM

The last two meetings I conducted I was unable to convert when trying to save it to my computer. Each recording was less than an hour. 

One thing I did notice was that during the meeting my camera appeared to be "skipping". Not sure how to fix this problem. HALP!

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1 REPLY 1

willjoe2442
Contributor I
Contributor I

‎2023-03-19 11:04 PM

If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process. If you change the name of the double_click_to_convert. zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly

 

Regards,

Diana

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