Unable to contact support | Community

Newcomer

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Unable to contact support

Forum|Forum|2 years ago
October 6, 2023
2 replies
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HI. When I'm truinng to contact to support using Zoom robot in the right hand cornner, after some automatic messages from him, I get "Your account can't contact support. Contact you administator". But my account is an "Owner" role. Also the same problem using another account with "Administrator" role. How to resolve the problem ?

Other

Best answer by Frank_TB

Hello,

Live chat support requires a subscription plan of greater than $50 USD/month
Live phone support requires a subscription plan of greater than $200 USD/month

https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support

Regards

If my reply helped, don't forget to click the accept as solution button!

Community Champion | Customer

Hello,

Live chat support requires a subscription plan of greater than $50 USD/month
Live phone support requires a subscription plan of greater than $200 USD/month

https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support

Regards

If my reply helped, don't forget to click the accept as solution button!

Newcomer

this is disgusting!

Do get support when I have an issue I have to pay?!!

Maybe its time to find an other provider

guestfreemanAuthor

Newcomer

Thank you.