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A
Newcomer
Alguien1998
Newcomer
October 28, 2021
Solved

Unable to connect to MacBook

  • October 28, 2021
  • 5 replies
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After the last update of Monterey I can't share iPad screen via AirPlay on zoom. In the latest update there is a new feature where you can share iPad screen via AirPlay to MacBook natively. I do not know if it is possible that this generates incompatibilities with the application.

The iPad recognizes that it can be shared to the Zoom MacBook device, but when I tell it to connect it tells me that it is not possible. After that that option disappears and it appears that it can connect to the normal computer.

The issue is that when the iPad connects to the computer natively I can't use the computer's functionality, including Zoom itself.

      Best answer by IC0

      Try system preferences—sharing—turn off AirPlay Receiver. It worked for me

      5 replies

      R
      Newcomer
      rmcavieres
      Newcomer
      October 28, 2021

      I have the same problem here! And it does not fix reinstalling the zoom app 😞 if anyone else knows I thank you a lot!

       

        A
        Newcomer
        Alguien1998Author
        Newcomer
        October 28, 2021
        This post has been deleted.

        I tried but it didn't change it. I will try uninstall the zoom app cleaner (with some app or something) and we will see. Thank you for your answer!

        A
        Newcomer
        Aeao
        Newcomer
        October 29, 2021

        Same problem here, I tried reinstalling Zoom but the problem continues.  I think I will have to downgrade to BigSur. 

        I
        Newcomer
        IC0Answer
        Newcomer
        October 31, 2021

        Try system preferences—sharing—turn off AirPlay Receiver. It worked for me

          R
          Newcomer
          rmcavieres
          Newcomer
          November 1, 2021

          Thank you very much! This also worked for me!

          R
          Newcomer
          Rosalind2
          Newcomer
          November 18, 2022

          Problem solved for me.  Return to main page, click on Support, and quote Error code 10004.  This brings up the answer - allowing easy installation of new update.

          R
          Community Manager
          rn-zm
          Community Manager
          March 21, 2023

          Hi @Rosalind2 thats great! Suggest looking into the KB article on Zoom error code 10004 and let me know if this resolves your issue! If so, don't forget to click the accept as solution button. Thanks! 

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