Unable to change Caption to any other languages | Community

Newcomer

Question

Unable to change Caption to any other languages

Forum|Forum|1 year ago
March 3, 2024
2 replies
0 views

Ever since a few days ago, my captions have been stuck at English.

I am well aware of how to change the language of the Captions, but the only option available for me to choose from in the list in English.

Here is a screenshot of what happens when I tried to change the language of the captions.

Does anyone know how do I change it?

Thanks!

Here are some screenshots

https://ibb.co/b53V44J

https://ibb.co/TRtnwfy

Other

Community Champion | Employee

Hi,

Make sure you follow the prerequisites for this feature.

Prerequisites for viewing translated captions

Zoom desktop client for Windows or macOS: Global minimum version or higher
Automated captions or translated captions enabled*

*Note: Translated captioning requires the host to be a member of a Zoom One Business Plus account, a Zoom One Enterprise Plus account, or assigned the Zoom Translated Captions add-on.

FlyingChiqAuthor

Newcomer

Hi,

Thanks for your reply but that does not address my issue.

I am not asking for translated captions. I am simply stating that I used to be able to choose which language the captions should be recognizing (not translating!). Now it is only English.

Again, I am not asking about translated captions.

Community Super Champion | Customer

Make sure you have the latest version of Zoom (5.17.10). Login to your account on the web portal.

Go to settings > In Meeting (Advanced) > Automated Captions and click the pen icon to edit the languages available.