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Unable to be heard using an integrated microphone on a HP Envy laptop

rscott415
Newcomer
Newcomer

Hi Zoom community!! I am having a problem with my Microsoft Array integrated microphone on my HP Envy laptop.  For some reason when I join a Zoom call, people who are participating on the call can not hear me.  I have exhausted all of the standard microphone configuration questions.  I am wondering if anyone in Zoom land possibly have experienced this same or similar issue and could provide some guidance?? I'd really appreciated it. Thanks. 

1 ACCEPTED SOLUTION

VA
Community Moderator | Employee
Community Moderator | Employee

Hi there @rscott415 I'm so sorry this continues to be an issue. Could you please confirm if you are using the 64bit version of Zoom client?

VA_0-1633626414673.png

 


If yes, could you please try enabling the "Original Audio​" in your Zoom desktop client audio settings?

Go to Settings

VA_1-1633626414512.png

 


Go to Audio.​

VA_2-1633626414463.png

 


Go to Advanced

VA_3-1633626414937.png

 


Select “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”

VA_4-1633626414647.png

 

Once set, please try to start a new meeting and check if the microphone will work.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

4 REPLIES 4

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @rscott415 

 

Can you try and Test Meeting at https://zoom.us/test and post here what results you get.

 

Rupert

 

 

rscott415
Newcomer
Newcomer

Hi Rupert, i did the test via Zoom and didn't hear anything out of the mic.

VA
Community Moderator | Employee
Community Moderator | Employee

Hi there @rscott415 I'm so sorry this continues to be an issue. Could you please confirm if you are using the 64bit version of Zoom client?

VA_0-1633626414673.png

 


If yes, could you please try enabling the "Original Audio​" in your Zoom desktop client audio settings?

Go to Settings

VA_1-1633626414512.png

 


Go to Audio.​

VA_2-1633626414463.png

 


Go to Advanced

VA_3-1633626414937.png

 


Select “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”

VA_4-1633626414647.png

 

Once set, please try to start a new meeting and check if the microphone will work.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

Perfect, thank you!