Unable to be heard using an integrated microphone on a HP Envy laptop | Community
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R
Newcomer
rscott415
Newcomer
September 19, 2021
Solved

Unable to be heard using an integrated microphone on a HP Envy laptop

  • September 19, 2021
  • 3 replies
  • 1 view

Hi Zoom community!! I am having a problem with my Microsoft Array integrated microphone on my HP Envy laptop.  For some reason when I join a Zoom call, people who are participating on the call can not hear me.  I have exhausted all of the standard microphone configuration questions.  I am wondering if anyone in Zoom land possibly have experienced this same or similar issue and could provide some guidance?? I'd really appreciated it. Thanks. 

      Best answer by ZoomVA

      Hi there @rscott415 I'm so sorry this continues to be an issue. Could you please confirm if you are using the 64bit version of Zoom client?

       


      If yes, could you please try enabling the "Original Audio​" in your Zoom desktop client audio settings?

      Go to Settings
      ​

       


      Go to Audio.​

       

      ​
      Go to Advanced

       

      ​
      Select “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”

       

      ​Once set, please try to start a new meeting and check if the microphone will work.

      3 replies

      Rupert
      Community Champion | Customer
      Rupert
      Community Champion | Customer
      September 19, 2021

      Hi @rscott415 

       

      Can you try and Test Meeting at https://zoom.us/test and post here what results you get.

       

      Rupert

       

       

        R
        Newcomer
        rscott415Author
        Newcomer
        September 19, 2021

        Hi Rupert, i did the test via Zoom and didn't hear anything out of the mic.

          ZoomVA
          Community Manager
          ZoomVAAnswer
          Community Manager
          October 7, 2021

          Hi there @rscott415 I'm so sorry this continues to be an issue. Could you please confirm if you are using the 64bit version of Zoom client?

           


          If yes, could you please try enabling the "Original Audio​" in your Zoom desktop client audio settings?

          Go to Settings
          ​

           


          Go to Audio.​

           

          ​
          Go to Advanced

           

          ​
          Select “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”

           

          ​Once set, please try to start a new meeting and check if the microphone will work.

            J
            Newcomer
            Jackie_M
            Newcomer
            May 17, 2023

            Perfect, thank you!

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