Unable to access unlimited meetings that my University says I have.

[franmcveigh]

My university admin says they can't change my account. Zoom says "This email domain has already been managed by another account. (200)"  How do I resolve this? Group meetings always run over the 45 minutes and the university says "I should have this."

[Ray_Harwood]

Hi, @franmcveigh,

Are you saying your Meetings automatically end after 40 minutes?

On the Zoom web portal your Profile page (https://zoom.us/profile) go to the Account section and see if it says Licensed or Basic:

If it says Basic, ask your Zoom Admin if you are supposed to have a Licensed account.