Unable to Reset user's 2FA

[pavan_blacksmit]

Hi All,

I'm trying to reset a user's 2FA by following this document 

https://support.zoom.us/hc/en-us/articles/360038247071-Managing-two-factor-authentication-2FA-#h_c80...

It's asking to provide the user's password to reset 2FA but it's throwing an error saying the wrong password.

Please guide me to reset the user's 2FA without having the password.  

[RN]

Hey @pavan_blacksmit 2FA only applies to email login methods, it does not apply to other login methods. Can you confirm with the user their login flow?