Unable to Reset user's 2FA

Hi All,

I'm trying to reset a user's 2FA by following this document 

https://support.zoom.us/hc/en-us/articles/360038247071-Managing-two-factor-authentication-2FA-#h_c80df58c-ed9c-4174-8ea9-7b41b98cbccc

It's asking to provide the user's password to reset 2FA but it's throwing an error saying the wrong password.

Please guide me to reset the user's 2FA without having the password.