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Smiley2626
Newcomer
July 28, 2023
Question

Unable to Join the meeting

  • July 28, 2023
  • 2 replies
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I received an error trying to join a meeting today with error Unable to Join, you must have a Commercial Zoom.  I tired to set up this but havi

2 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 28, 2023

Welcome to the Zoom Community, @Smiley2626.

 

See this Zoom Support article that I believe addresses your situation:

https://support.zoom.us/hc/en-us/articles/10849330900493-Zoom-error-message-Please-log-in-with-a-commercial-Zoom-account-to-join-

 

A meeting owner can specify that only people with Zoom account email addresses in specific domain names, and further require that only Zoom-authenticated users be admitted to the session.  Zoom-authenticated means that each attendee is required to be logged into a valid Zoom account (can be any account, including Basic/Free account) to enter.

 

You might check with the meeting owner to see if this restriction was intended, or inadvertent.

S
Newcomer
Smiley2626Author
Newcomer
July 28, 2023

Thanks for the link.  Is this for the organizer of the meeting or the participant?

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    July 28, 2023

    Interesting for you: helps you understand what might have happened.

     

    Definitely for the organizer -- sometimes people click check boxes not really knowing what effect it will have.  Maybe it was intentional - but unlikely.

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