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Newcomer
July 28, 2023
Question

Unable to Join the meeting

  • July 28, 2023
  • 2 replies
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I received an error trying to join a meeting today with error Unable to Join, you must have a Commercial Zoom.  I tired to set up this but havi

2 replies

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
July 28, 2023

Welcome to the Zoom Community, @Smiley2626.

 

See this Zoom Support article that I believe addresses your situation:

https://support.zoom.us/hc/en-us/articles/10849330900493-Zoom-error-message-Please-log-in-with-a-commercial-Zoom-account-to-join-

 

A meeting owner can specify that only people with Zoom account email addresses in specific domain names, and further require that only Zoom-authenticated users be admitted to the session.  Zoom-authenticated means that each attendee is required to be logged into a valid Zoom account (can be any account, including Basic/Free account) to enter.

 

You might check with the meeting owner to see if this restriction was intended, or inadvertent.

Newcomer
July 28, 2023

Thanks for the link.  Is this for the organizer of the meeting or the participant?

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
July 28, 2023

Interesting for you: helps you understand what might have happened.

 

Definitely for the organizer -- sometimes people click check boxes not really knowing what effect it will have.  Maybe it was intentional - but unlikely.