Unable to Hear Audio During Meetings

[Andre10]

I am experiencing an issue with audio during Zoom meetings

While other participants can hear each other, I am unable to hear any sound.

This issue persists despite trying the following troubleshooting steps:

- Ensuring my audio is not muted.
- Testing my speaker in the Zoom settings.
- Verifying that my device's audio works with other applications.
- Restarting both Zoom and my device.

Could you please assist me in resolving this issue?

Thank you for your support.

[storyhub]

Could you please state what device and OS is being used and post screen shots of the audio settings in Zoom.

[adriellebizzio]

I'm having the same problem! It's been a week already. Every time I test the sound I can't hear anything, but my mic is working properly. I've tried changing the earphones (I also tried having the meeting without earphones), but it didn't work.