cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Unable to Annotate on Shared Screen

newnew7
Newcomer
Newcomer

‎2023-10-03 04:45 AM

Im a tutor. After the latest update, almost all of my students cant annotate whenever I'm sharing my screen. Some can annotate after reinstalling the app, but its very inconsistent, as halfway through the lesson the annotation tool just stopped working.

The annotate icon is there but when they tap on it nothing happens. 

Topics:
0 Likes
3 REPLIES 3

lucille729
Newcomer
Newcomer

‎2023-10-09 01:59 PM

Hello! Have you resolved the issue? I am experiencing the same thing. Whenever I press the annotate icon (pen), nothing happens. I've deleted and downloaded Zoom several times but it's still the same. I am using an IPad BTW. 

0 Likes

newnew7
Newcomer
Newcomer
In response to lucille729

‎2023-10-09 08:16 PM

Yes, the issue resolved itself the day after. Like all those comments you see online, it is very inconsistent and nobody seems to know whats wrong. So we wont know when its gonna fail again.

Make sure all your iOS is updated, try from time to time (2-3 times a day, I would suggest). Good luck. 

lucille729
Newcomer
Newcomer
In response to newnew7

‎2023-10-09 08:56 PM

Good for you! I will try my luck in a while. Thank you for your response!

0 Likes