Unable to Access Recording Links on Zoom

Forum|Forum|3 years ago
January 5, 2023
2 replies
0 views

I cannot access the recording links on zoom.

You cannot view this recording

Cloud recording plan expired.

Kindly let me the solution to fix this issue.

ZoomerIT

Community Champion | Employee

Hi @A6K ,

Thank you for reaching out to the Zoom Community! I am sorry to hear that you are experiencing issues with accessing cloud recordings! Based off the information you provided, it sounds like your plan was recently downgraded from a Pro account to a Free account. If that is the case, you can either upgrade your account back to Pro to access those recordings again, or if you are wanting to stay a Free user, please submit a Support Ticket as they may allow a 24-hr. free trial to download your recordings.

Thanks!