cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Unable to Access Recording Links on Zoom

A6K
Newcomer
Newcomer

‎2023-01-05 01:35 AM

I cannot access the recording links on zoom.

You cannot view this recording

Cloud recording plan expired.

Kindly let me the solution to fix this issue.

 

0 Likes
2 REPLIES 2

ZoomerIT
Community Champion | Employee
Community Champion | Employee

‎2023-01-05 05:23 AM

Hi @A6K ,

 

     Thank you for reaching out to the Zoom Community! I am sorry to hear that you are experiencing issues with accessing cloud recordings! Based off the information you provided, it sounds like your plan was recently downgraded from a Pro account to a Free account. If that is the case, you can either upgrade your account back to Pro to access those recordings again, or if you are wanting to stay a Free user, please submit a Support Ticket as they may allow a 24-hr. free trial to download your recordings.

 

Thanks!

alliance1224
Newcomer
Newcomer

‎2023-06-27 06:56 AM

Bonsoir,

How to upgrade my account back to Pro to access those recordings again? Merci.

0 Likes