Unable to Access Recording Links on Zoom | Community
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Newcomer
January 5, 2023
Question

Unable to Access Recording Links on Zoom

  • January 5, 2023
  • 2 replies
  • 0 views

I cannot access the recording links on zoom.

You cannot view this recording

Cloud recording plan expired.

Kindly let me the solution to fix this issue.

 

    2 replies

    ZoomerIT
    Community Champion | Employee
    Community Champion | Employee
    January 5, 2023

    Hi @A6K ,

     

         Thank you for reaching out to the Zoom Community! I am sorry to hear that you are experiencing issues with accessing cloud recordings! Based off the information you provided, it sounds like your plan was recently downgraded from a Pro account to a Free account. If that is the case, you can either upgrade your account back to Pro to access those recordings again, or if you are wanting to stay a Free user, please submit a Support Ticket as they may allow a 24-hr. free trial to download your recordings.

     

    Thanks!

    Newcomer
    June 27, 2023

    Bonsoir,

    How to upgrade my account back to Pro to access those recordings again? Merci.