Unable sound and microphone with Win11 desktop client, however Zoom extension is OK. | Community
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zetagundam
Newcomer
January 17, 2025
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Unable sound and microphone with Win11 desktop client, however Zoom extension is OK.

  • January 17, 2025
  • 2 replies
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I can use Zoom desktop 6.3.x and Zoom extension with Chrome 131 on Win11 Pro 24H2.

I'm in trouble that unable sound and microphone with desktop client, however via Zoom extension and Chrome is OK for any Zoom meetings.

 

I tried Jameswalter's suggestion to divide this issue as follows link.

The result is; sound and microphone test is OK before connect computer audio on Zoom test meeting site, but to be disabled them after connect audio.

https://community.zoom.com/t5/Zoom-Meetings/Why-no-sound-in-zoom/m-p/114037/highlight/true#M65612

 

I'm very appreciate if you have any suggestions for this issue.

 

Best regard,

Best answer by zetagundam

Hello guys,

 

I have solved my issue that reason why Zoom desktop client audio issue.
Realtek Audio Console AI noise reduction setting, all effects for speakers and microphone should be disable.

 

The detail as follows,
-Speakers: sound effect Off, AI noise reduction Off
-Headphone: AI noise reduction Off
-Microphone array: effect all Off
-External microphone: effect all Off
-My PC environments: dynabook GZ/HYL, Win11 Pro 24H2, Sony wired earphones with microphone, Zoom 6.3.x client.


Off course windows update for optional drivers should be updated before above settings.
Please see Realtek Audio Console GUI
https://www.fmworld.net/overseas/in/support/download/common/AI_Noise_Cancellation.pdf

 

Regards,

 

2 replies

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
January 18, 2025

Computer audio is highly complex and since no specific audio device is given as an audio engineer I can only venture a guess. Desktop client should work just fine with Win 11 Pro (I do this every day). In the desktop client be sure the correct audio device is selected. In Win 11 be sure the same device is selected as the default device.

    Z
    Newcomer
    zetagundamAuthor
    Newcomer
    January 20, 2025
    Thank you for your comment.
     
    My audio condition as follows.
    If you need additional information, please let me know.
     
    Device manager:
    System device
    -Intel SST BUS
    -Intel SST OED
    -Intel SST Detection Verification
     
    Sound, video and game controllers
    -HD Audio Driver for Display Audio
    -Realtek Audio
    -SST for Digital Microphones
     
    Desktop client:
    Speaker
    -Same as system (headphone Realtek Audio)
    -headphone (Realtek Audio)
    -Spekers (Realtek Audio)
     
     
    Microphones
    -Same as system (external Microphones Realtek Audio)
    -Microphones (SST for Digital Microphones)
    -external Microphones (Realtek Audio)
     
    Best regards,
     
    Z
    Newcomer
    zetagundamAuthorAnswer
    Newcomer
    January 24, 2025

    Hello guys,

     

    I have solved my issue that reason why Zoom desktop client audio issue.
    Realtek Audio Console AI noise reduction setting, all effects for speakers and microphone should be disable.

     

    The detail as follows,
    -Speakers: sound effect Off, AI noise reduction Off
    -Headphone: AI noise reduction Off
    -Microphone array: effect all Off
    -External microphone: effect all Off
    -My PC environments: dynabook GZ/HYL, Win11 Pro 24H2, Sony wired earphones with microphone, Zoom 6.3.x client.


    Off course windows update for optional drivers should be updated before above settings.
    Please see Realtek Audio Console GUI
    https://www.fmworld.net/overseas/in/support/download/common/AI_Noise_Cancellation.pdf

     

    Regards,

     

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