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Unable To Connect To Meetings

topdog
Newcomer
Newcomer

For more than a year i have been unable to connect to Zoom Meetings on my laptop. Ironically, I can connect on my tablet and phone. I support documents that recommend that you down load the Clean Zoom application and do a clean install of the Zoom Room client. The problem is that Clean Zoom is an exe file designed for Windows boxes and I use a MacBook Pro. I did, however, attempt to uninstall Zoom Rooms and perform a new install. Did not work. I have also tried connections under different Wifi networks with the same results: no connection on my laptop and successful connections on my tablet and phone.

 

Your assistance will be appreciated in advance.

 

Macbook Pro

OS Sonoma 14.5

1 ACCEPTED SOLUTION

MGSR
Moderator
Moderator

Hello @topdog!

Welcome to the Zoom Community! We're happy to have you here.

You can check out this article on how to remove Zoom completely on Mac and reinstalling.

View solution in original post

3 REPLIES 3

MGSR
Moderator
Moderator

Hello @topdog!

Welcome to the Zoom Community! We're happy to have you here.

You can check out this article on how to remove Zoom completely on Mac and reinstalling.

MGSR
Moderator
Moderator

Hi @topdog!

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!

MGSR
Moderator
Moderator

Hi @topdog,

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!