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K
Community Champion | Customer
kjhartma
Community Champion | Customer
October 31, 2023
Question

USB devices crashing Zoom

  • October 31, 2023
  • 1 reply
  • 13 views

I have a faculty member in multiple classrooms that has reported the same issue when using Zoom:

If he plugs in a clicker, USB stick, or USB mic, Zoom will just flat out crash.  If he starts Zoom first, then plugs in his devices, it works, but at some point will crash again.

 

Anyone else experience the same issues with any USB devices?  Are there certain mics, clickers, or thumb drives that Zoom just doesn't play well with for some reason?  


Al

    1 reply

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    October 31, 2023

    Which OS is the user running?

    Can the issue be replicated on all USB ports for the machine in question?

    Can the issue be replicated on the same OS and version of Zoom with the same peripherals, but on different hardware?

     

    These answers will best inform next steps.

    K
    Community Champion | Customer
    kjhartmaAuthor
    Community Champion | Customer
    October 31, 2023

    Windows 10 on all 3 computers it's happened on, and happened in 3 different classrooms.

     

    I believe he tried multiple USB port as well.

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    October 31, 2023

    Are all running the same version of Zoom (if so, which version)?

     

    Since these are Windows, you should also be able to pull event logs for both the application the bus in question to check for any anomalies. You can find these in Event Viewer.

    Definitely submit crash logs to Zoom Support if you haven't already.

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