USB Mixer Automatically Disconnects When Zoom is Open

Forum|Forum|2 years ago
January 9, 2024
4 replies
0 views

I'm on Mac OS Sonoma 14.2.1 running Zoom 5.17.2

My USB Mixer (Zoom L-8) is connected to my Mac (Mac Studio M1 Ultra) and works great until I open Zoom.
Once I open Zoom my USB Mixer will disconnect and will disappear from my list of sound devices when I try to activate it.

Zoom has permissions to my microphone and camera in the security and privacy settings. It'll work, but just not with my mixer.

Audio

bstrelko

Community Champion | Customer

Years pass, and yet Mac & USB will never truly be friends.

Anyway!

If I understand correctly, the audio device is no longer recognized by MacOS once Zoom opens. Have you already pulled MacOS logs for the audio device and associated bus via console to investigate further?

https://support.apple.com/guide/console/find-log-messages-and-activities-cnslbf30b61a/mac

R

rn-zm

Community Manager

Hi @ChicagoBacon just checking in with @bstrelko's reply. Was this helpful at all? If so, please let us know how else we can help. If not, and you have resolved this - please share what you did to get this working again. We are looking forward to your reply!

Y

yohey

Newcomer

I'm also having trouble with the same situation.
I contacted Zoom L-8 support, but was told that they could not provide support because it was not eligible software.

Can I use Zoom Meeting as a USB audio interface with an OS older than Sonoma?

I'm using a new OS, so I can't verify it.

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UncappedMedia

Newcomer

Same hiccup here on MacMini M1 running Sequoia 15.2 (24C101) 15.2 and Zoom Version: 6.3.6 (47101)

1/ L8 works correctly when Zoom is not open
2/ L8 disconnects as soon as Zoom app is opened

3/ no such problem on an older Intel Mac mini

Has anyone found a solution?