UNABLE TO ACCESS MY ZOOM RECORDINGS ON THE LAPTOP VIA DOCUMENTS FOLDER OR FROM THE CLOUD

[Rayinjete]

I am unable to access my Zoom recordings in the cloud or on my laptop via the documents folder. I have only some of the recordings, some are very old recordings I no longer need. the recordings I record even with a smart assistant are not accessible both in the documents folder on my laptop and in the cloud via recordings and meetings. I sent a request to zoom to correct this a week ago and have not received a response.