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Newcomer
Len4
Newcomer
June 4, 2025
Question

Tutee cannot join meeting from her laptop

  • June 4, 2025
  • 1 reply
  • 0 views

Dear All

 

I am an online tutor.  One of my tutees cannot join a meeting using her laptop but can using her mobile phone?  Unfortunately this cannot be a fix as she cannot use the interactive whiteboard.  I would be grateful if anybody has any suggestions.

 

Kind regards

Len

1 reply

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
June 5, 2025

Without specific device and OS info I can only make guesses. Sounds like she is using the browser version or trying to sign in instead of join the meeting. Browser has lots of limitations. Client version is always preferred.

If this works please click accept as a solution.

L
Newcomer
Len4Author
Newcomer
June 6, 2025

Thanks storyhub

 

I send an invite by clicking on the Participants button at the bottom of the screen then Invite on the window that opens.  is that a client version?

 

Regards

Len4

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
June 11, 2025

Your invitation does not set the version that participants use. You are using the client version, but she has a choice to use the browser or the client version. You need to tell her to install and use the client version.

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