Turn off connection error pop-ups | Community
Skip to main content
D
Newcomer
dowon
Newcomer
June 8, 2023
Question

Turn off connection error pop-ups

  • June 8, 2023
  • 8 replies
  • 1 view

I'm using Windows 10.
I have zoom on my laptop.
When I'm not connected to internet, my zoom application keeps giving me pop-ups that cover the foreground and never go to the background even when I click on other apps. Even when I want to do something without internet, I can't do anything because the pop-up covers the screen.
That pop-up says something like unable to make secure connection.
Even after I close that pop-up, it pops up again and again and again.
I want it to stop doing that. How can I make it stop?

    8 replies

    J
    Newcomer
    JRing2023
    Newcomer
    December 31, 2023

    I have same problem, did you ever get this resolved? Really annoying.

    N
    Newcomer
    newcombg
    Newcomer
    January 20, 2024

    Still waiting for the answer, Zoom.

    H
    Newcomer
    HP80
    Newcomer
    February 11, 2024

    I also have the same problem and it makes my computer almost unusable when disconnected from the internet. Is there an answer to this yet?

    E
    Newcomer
    EliR
    Newcomer
    March 5, 2024

    Same by me with Win11 and Zoom Version: 5.17.2.Any feedback ?

    S
    Newcomer
    sdschear
    Newcomer
    April 11, 2024

    Almost a year after the first post on this list, I am still having the same problem.  

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    April 16, 2024

    Hi everyone! 

     

    If you are currently using the Zoom app on Windows please go to the Settings of the Zoom App > General > and unclick the options for Start Zoom when I start Windows and Silently start Zoom when I start Windows.

    This should prevent Zoom from auto-starting and hopefully prevent the pop-up. 

     

    Let me know if that works!

      J
      Newcomer
      JustAnotherUser
      Newcomer
      October 28, 2025

      It doesn't. I couldn't even find the above settings.

      Please make sure these pop ups are removed from the feature list. They are useless and very disruptive.

      S
      Newcomer
      SeanC
      Newcomer
      June 20, 2025

      Agreed. Please enable a setting to turn this pop up off. Every time I join a hotel or airport lounge WiFi network, I get this pop-up until the connection is fully established. It provides zero value and gets in the way of me efficiently connecting to the network. This is my top complaint about Zoom.

        T
        Newcomer
        ThomasBoyd
        Newcomer
        September 30, 2025

        Really... is anyone with ability to help looking at this? I can't find the setting that Carla mentioned anywhere on my Windows Application - so no work-around. When I get in the air or a new hotel and I'm not connecting or trying to connect, it's absolutely absurd and annoying. I agree with all here that this is enough to urge our company to drop Zoom and go elsewhere.

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.