cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to help a friend to get a new password. How does she do that?

Zoe43
Newcomer
Newcomer

Hi my friend has a paid Zoom account  (until 100 members - for one year) in the States but wrote down the password falsely. She gave me her  meeting iD , her e-mail address for Zoom, her personal account number, the host key, the link to the meeting. How  can she reset her password - Please describe in a way that I can tell her, she has no idea about computers.

 

I don't come in . It always says wrong password.

Thank you for your help.

Ursula

1 ACCEPTED SOLUTION

storyhub
Community Champion | Customer
Community Champion | Customer

Assuming that the account password was forgotten rather than the meeting passcode.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062436

View solution in original post

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

Assuming that the account password was forgotten rather than the meeting passcode.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062436