Trying to get my recordings

[snikramanela]

I received an email last week saying that since my account was downgraded, they were deleting my recordings. I didn't realize that was happening and freaked out because my wedding is saved in there, and the computer I'd originally stored it on was stolen a few months ago. I've been trying to get in touch with contact and reading articles, but I can't get ahold of ANYONE. Apparently you have to pay money to talk to a person who works at zoom on the phone. How the heck do I get in touch with someone to get my recordings? They're no longer available in my account because I now have an unpaid account that doesn't offer cloud storage. 

Thanks. 

[Frank_TB]

Hello,

I think there is a possibility depending on how much time has elapsed.

There is a possibility that if you subscribe to a paid pro account again for the account that ended your recordings could still be in your account.

Please review Bort’s comments in this thread.

https://community.zoom.com/t5/Meetings/Previous-recorded-meetings/m-p/42240#M20895 

Good luck!

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